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How UC Is Leading Digital Transformation

One of the top reasons why businesses undergo digital transformation is to create a framework that promotes continuous growth and ...

Blog Article
Blog Article
Multi-Persona Mobility: An Easier Way To Enable BYOD

While bring-your-own-device (BYOD) is often lauded as a flexible and employee-centric strategy, it has one major drawback: it’s difficult ...

Blog Article
Blog Article
023: Our Interview With Dr. Disruptive a.k.a. Jonathan Yarmis

In this episode, we talk tech with one of the leading experts in Advanced, Disruptive, and Emerging technologies and a veteran of 30 years ...

Podcast
Podcast
It’s Been A Minute… Recap Our Latest Podcasts

We have some very interesting and fun podcast episodes in this edition of Heads In The Cloud recaps. These most recent podcasts tackle many ...

Blog Article
Blog Article
Trivia Time: Test Your Contact Center Knowledge

Whether you are buying or selling contact center services, it’s important to understand our industry’s terminology if you want to get ...

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Blog Article
Why Small Businesses Should Choose Cloud-Based VoIP

If you want to grow into a large enterprise, it’s important to remain vigilant about how you spend money. After all, seven out of 10 ...

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Blog Article
Why UC Is The Solution To App Overload

Back when apps first started making their way into the enterprise, the expectation was they would save time and boost productivity. In many ...

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Blog Article
The Top 5 Benefits Of Hosted UC

Stop and think about why you are looking into Unified Communications (UC) for your company. Are you trying to keep up with the trends? Is ...

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Blog Article
What Is Hosted Unified Communications?

Over the last several years, we have seen a big shift in the way businesses share information and collaborate on projects. The days of ...

Blog Article
Blog Article
022: From Mainframes to the Marketplace: An Analyst's Memoir with Joel Wecksell

In this episode, David and Graham welcome expert analyst and possible X-Men, Joel Wecksell from The Skills Connection. LISTEN NOW

Podcast
Podcast
Why WebRTC Is Finally Ready To Take On The World

When the WebRTC project was launched, speculation quickly spread about the potential for browser-based communications to disrupt the ...

Blog Article
Blog Article
Voice Recognition Is The Next Phase Of UC

Unified Communications can broadly be defined as the ability to communicate using any medium of choice at any time and switching seamlessly ...

Blog Article
Blog Article
021: Wining, Dining, & All Things Consulting with J.R. Simmons

In this episode, sponsored by VTech, DJ Potter brings in the beat and David gets to the meat of their interview with J.R. Simmons, ...

Podcast
Podcast
Creating The Meeting Room Of The Future

Think about your last meeting. How was it scheduled? Were you in a conference room, office, or huddle? Did everyone have the technology ...

Blog Article
Blog Article
The Digital Workplace & Industry 4.0

According to Gartner, the Digital Workplace enables new, more effective ways of working, raises employee engagement and agility, and ...

Blog Article
Blog Article
020: Catching Up On The UC Headlines with Tracy Venters

In this episode, sponsored by VTech, David and Graham talk with Tracy Venters, Chief Strategist for Town Crier Consulting. LISTEN NOW

Podcast
Podcast
019: Exploring The Deskphones Of The Future With VTech’s C.H. Tong

In this episode, David and Graham interview C.H. Tong, President of VTech Telecommunications. LISTEN NOW

Podcast
Podcast
018: Talking Security With Harold A. Logan From Star2Star

In this episode, David and Graham invite Hal Logan, Star2Star's very own Director of Professional Services. They discuss Hal's career and ...

Podcast
Podcast
017: Looking Out For The Latest UC Trends with David Mario Smith

In this episode, David is joined by special guest host, Frederick Philip von Weiss, Executive Producer of Heads In The Cloud and Creative ...

Podcast
Podcast
016: Welcome To Our (Master Agent) World with Chris O'Brien, & Phil Keenan

In this episode, David and Graham talk shop with Chris O'Brien, Head of Sales, and Phil Keenan, President at MicroCorp. LISTEN NOW

Podcast
Podcast
015: In A Podcast Far, Far Away... with Paul Hoffman

In this episode, we travel to a galaxy far, far away to interview Paul Hoffman, President of SouthTech IT, a long-term Star2Star partner. ...

Podcast
Podcast
Developing A Strategic Business Plan For UC

When it comes to updating your infrastructure and technology platforms for an agile, cloud-native, digital work environment, implementing ...

Blog Article
Blog Article
How The 5G Network Will Benefit Business

Critical to businesses moving forward, the 5G network holds the power to be totally reactive, make greater use of resources, and capitalize ...

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Blog Article
4 More Communication Trends To Look For In 2018

We recently posted a blog about tech trends that businesses can expect to impact their markets this year. In general, we can expect ...

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Blog Article
National Doctors' Day: 5 Ways To Support Your Patients More Effectively

We celebrated National Doctors' Day on March 30 to honor physicians for the work they do, the communities they serve, and their ...

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Blog Article
World Backup Day: 3 Ways To Keep Your Communications Protected

Last year was the worst on record for data breaches and data loss . Compromised records were up 24.2 percent year-over-year, breaches rose ...

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Blog Article
Business Trends To Watch For This Spring

Spring is around the corner, and with the melting snow and moderating temperatures, animals and plants are coming out of hibernation. ...

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Blog Article
Things You May Not Know About Alexander Graham Bell

The next time you pick up your iPhone, stop and think about how it all got started. Long before there was Steve Jobs, there was Alexander ...

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Blog Article
5 Ways To Make Your Salespeople More Effective

If you’re in sales, you know the ABC rule — always be closing. But while this sounds great, the truth is that sales aren’t so ...

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Blog Article
QUIZ: How Well Do You Know The Communications Industry?

UC Trivia Quiz Welcome to the very first Star2Star blog quiz! In this quiz, you can test your knowledge of UC trivia and find out how ...

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Blog Article
Star2Star Preparing To Blast Off In 2018

2018 is poised to be an exciting year for Star2Star. Our recent merge with Blueface, a dynamic and constantly changing industry landscape, ...

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Blog Article
Exploring New Worlds With Heads In The Cloud

David and Graham explore the farthest reaches of galaxy to the inner workings of Unified Communications in the latest podcast episodes from ...

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Blog Article
4 Call Center Trends You Should Know About

One of the biggest challenges for customer service administrators today is knowing which call center trends should be avoided, and which ...

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Blog Article
How To Ensure UC Security

As ransomware, hacking incidents, and massive data breaches continue to play out in the headlines, organizations who rely on VoIP and ...

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Blog Article
UC’s Past & Present As Disruptive Technology

Unified Communications (UC) has been gaining significant momentum in the last few years, but it’s history as an innovative, disruptive ...

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Blog Article
6 Long-Term UC Benefits For Your Business

A growing number of businesses are now leveraging the benefits of Unified Communications (UC), an interconnected system of applications and ...

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Blog Article
Valentine’s Day Restaurant Tips: 4 Ways To Prep Your Communications

Get ready for chocolates, heart-shaped candy, “be mines”, and flowers: Valentine’s Day is around the corner. For many couples, that ...

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Blog Article
Valentine’s Day Retail Season Is Around The Corner

The holiday shopping rush is over, which means we are now entering a brief financial slowdown. But this slowdown won’t last long. ...

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Blog Article
World Mac Day: Celebrating VoIP Mac Solutions

In 1984 the world changed. Heralded with an iconic Super Bowl commercial riffing Big Brother, and featuring a sporty blonde with a hammer ...

Blog Article
Blog Article
Breaking News! Alan Foy On The Star2Star & Blueface Merge

Get to know Star2Star's new CEO, Alan Foy, as David and Graham host him on this breaking news episode of Heads In The Cloud. Learn more ...

Podcast
Podcast
Why Blockchain Is 'Off The Chain' In 2018

For the first podcast of 2018, David and Graham speak with Joseph Williams, an analyst and consultant in the UC industry. Joseph shares his ...

Podcast
Podcast
Extra, Extra, Read All About It! UCaaS & CPaaS Are On The Front Page Of The Internet

In this episode, David and Graham interview Doug Green, Publisher at Telecom Reseller, a leading news service that covers the latest ...

Podcast
Podcast
Heads In The Game

In this episode, David and Graham speak with Steve Shenbaum, Founder and President of Game On Nation, an interpersonal communications and ...

Podcast
Podcast
And In This Episode…

We have some very exciting news in this edition of Heads In The Cloud recaps. Not only do we go over some more exciting topics covered by ...

Blog Article
Blog Article
The Top 5 Communication Trends Impacting SMBs In 2018

The nation’s  small  and  medium-sized businesses  ( SMBs ) see technology as a primary factor in meeting business objectives. 2018 ...

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Blog Article
Word Nerd Day – A Checklist Of Communications Terms To Know

The Unified Communications industry is full of jargon that can be a bit overwhelming. To simplify the learning curve for those who may be ...

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Blog Article
UC Trivia To Know For National Technology Day

From the wheel, the printing press, and the cotton gin to modern flight, personal computers, and artificial intelligence, technology is the ...

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Blog Article
Communications Trends 2018: 3 To Expect This Year

Right now retailers across the U.S. are celebrating a record-breaking holiday shopping season. This season, sales surged by 4.9 percent ...

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Blog Article
Make Your 2018 Resolutions For UC

The move to implement Unified Communications has gained momentum among businesses of every size thanks to its demonstrable ROI: UC offers ...

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Blog Article
Star2Star 2017 Wrap-Up

Our final blogs of the year are being released this week. Throughout 2017, we have shared the latest developments in the Unified ...

Blog Article
Blog Article
2018 Trends For UC

Unified Communications (UC) shows no signs of slowing down in 2018, as businesses looking to gain competitive advantage through the latest ...

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Blog Article
Top UC Trends In 2017: A Review

As the end of another year approaches, the reflecting on the events of the past few months becomes top of mind. In this spirit of ...

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Blog Article
6 More Cold Calling Tips That Will Help You Close Deals

Let’s face it: there is nothing easy about cold calling. It’s a tough game — and something that takes a lot of hard work to ...

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Blog Article
​ Key Trends: Shopping Online Vs. In-Store This Season

For years, experts have been predicting a “retail apocalypse” and the end of brick and mortar-based shopping as we know it. The theory ...

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Blog Article
SD-WAN & UC: How This Dynamic Duo Benefits Your Business

The Unified Communications (UC) space is taking off in new directions and exploring exciting possibilities. If you’ve kept up to date, ...

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Blog Article
5 More Marketing Tips To Boost Last-Minute Holiday Sales

Once again, it’s the most wonderful time of the year. That means your team is back at it, working overtime to drive last-minute holiday ...

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Blog Article
How Amazon UC Products May Impact Enterprise Markets

Echo Show, Amazon UC For Your Home Amazon could soon be shaking up the Unified Communications (UC) landscape with a device that began in ...

Blog Article
Blog Article
Why Invest In UCaaS?

Unified communications is rapidly becoming a must-have for both small- and medium-sized businesses as well as large enterprises. The ...

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Blog Article
11 Sales Tips For Small Businesses

Right now is a great time to own a small business in the U.S., with optimism and confidence in the economy currently at a 12 year high. ...

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Blog Article
Top 4 Ways To Communicate With The Millennial Generation

If there is one question that just about every business leader is asking today, it’s how to connect with the millennial generation. This ...

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Blog Article
Last Time On Heads In The Cloud...

Have you been keeping your head in the cloud? David and Graham, our Heads In The Cloud podcast hosts, sure have! We have four more ...

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Blog Article
Boost B2B Sales By Addressing These 3 Pain Points

Now that we’re closing in on Q4 ‘17, it’s time to sit down and reflect on how your B2B sales department has performed thus far. Are ...

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Blog Article
We're Not Here For A Long Time, But A Real-Time

In this episode, David and Graham interview the podcast's first international guest, Tsahi Levent-Levi. Levent-Levi calls in from Israel to ...

Podcast
Podcast
The Wheel, The Telephone & 5G: The World's Greatest Inventions

In this episode, our hosts discuss the latest advancement in wireless technology, 5G, with Gregory H. Collins, Founder & Principal Analyst ...

Podcast
Podcast
This One's All About Marsha, Marsha, Marsha--And Media Management

In this episode, our hosts interview one of Star2Star's very first customers, Marsha Friedman from Event Management Services (EMSI), the ...

Podcast
Podcast
Chaos Is A Ladder

In this episode, our hosts talk shop with one of Star2Star's very first in-studio (and company) guest. As our first ever in-studio guest, ...

Podcast
Podcast
Keep True To The Dreams Of Your Youth (Pumpkin)

In this episode, our hosts chat with Evan Kirstel, renowned social media influencer and 5th most influential B2B marketer in the US. Evan ...

Podcast
Podcast
Collaboration Innovation, What's Your Implication?

In this episode, our hosts chat with Shawn Puddester, VP of Global Service Providers at Polycom. Shawn shares his experience with Polycom ...

Podcast
Podcast
Digital Transformers, More Than Meets The Eye

In this episode, our hosts chat with leading UC analyst and strategic consultant, Sheila McGee-Smith. Sheila provides expert insight into ...

Podcast
Podcast
We Like To Merge It, Merge It

In this episode, our hosts chat with VP of Digital Transformation at Frost & Sullivan, Elka Popova. They discuss changes in the UCaaS space ...

Podcast
Podcast
Mobile Killed The Desktop Star (Maybe)?

In this episode, our hosts chat with VTech’s Director of Sales Service Providers North America, Matt Hickey. They debate whether the ...

Podcast
Podcast
If You Build It, Will They Come?

In the inaugural episode of Heads In The Cloud, hosts David Portnowitz and Graham Potter chat with President and Principal Analyst at ...

Podcast
Podcast
Virtual Communication: The New Visual Enterprise Channel With VR & AR

Virtual Reality (VR) and Augmented Reality (AR) are popular in the world of gamers and gadget enthusiasts, but there are clear use cases ...

Blog Article
Blog Article
VMware/VeloCloud Merger Is Targeting Virtualized Networking & Hybrid Cloud

Cisco Systems may be falling behind in the race to hybrid cloud pending VMware’s acquisition of VeloCloud. The traditionally ...

Blog Article
Blog Article
Black Friday & Cyber Monday Can Deliver A Feast Of Sales With UC

The weather is turning chillier, and retailers have traded Halloween displays for Thanksgiving and festive season promotions. For shoppers, ...

Blog Article
Blog Article
Scary-Good Integrations Are A Star2Star Treat

As we have discussed in previous blogs and our bi-monthly podcast , the world of Unified Communications is changing. Amidst mergers and ...

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Blog Article
UC Integration: How It Works

Technology lingo can often be difficult to understand. Until you have spent time working with or discussing terms such as Unified ...

Blog Article
Blog Article
BroadSoft UC Tools To Expand Cisco’s Portfolio

Another enterprise is moving towards the cloud. Cisco Systems, one of the largest networking gear producers specializing in switches and ...

Blog Article
Blog Article
6 Email Marketing Best Practices You Should Try This Fall

Email marketing can be one of the most polarizing forms of marketing communication. Sending a carefully-crafted email to the right person ...

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Blog Article
Top 5 Ways To Communicate With Generation Z

Chances are likely that your business has spent a lot of time over the last several years trying to figure out what Millennials want and ...

Blog Article
Blog Article
Heads in the Clouds Podcast

Click the link below to Join two telecom industry leaders as they discuss tips and tricks in the Unified Communications world. Plus, meet ...

Podcast
Podcast
Top 5 Best UC Integrations For Your Business

Ensuring a seamless customer experience has become a major necessity for businesses in every industry. Technology has evolved into ...

Blog Article
Blog Article
Benefits Of Cloud Unified Communications & How To Leverage Them

Unified Communications (UC) is continuing its move to the cloud, with the model crossing the chasm into the mainstream. While there are ...

Blog Article
Blog Article
Are You Ready For Cyber Security Awareness Month?

In the IT world, October is known as National Cyber Security Awareness Month (NCSAM). Created and sponsored by the National Cyber Security ...

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Blog Article
CRM Systems: 3 Tips For Better Implementation

As businesses look to supercharge their customer service strategies, Customer Relationship Management (CRM) systems have become ...

Blog Article
Blog Article
The Rise Of Scalable Cloud Communications

Transitioning From The PSTN To An All-IP World

White Paper
White Paper
The True Value Of Unified Communications

How UC Can Boost Your Bottom Line

White Paper
White Paper
Toll Fraud

How Star2Star Protects You

White Paper
White Paper
Case Study
How Financial Professionals Get Value From Star2Star

Case Study: The Tarlov Financial Group

Case Study
Case Study
How Star2Star Helped A Multi-Location Business

Case Study: Suggs CPA

Case Study
Case Study
StarSIP AlwaysUp

The Ultra-Reliable SIP Solution Businesses With Legacy PBXs Need

White Paper
White Paper
SIP Trunking Vs. A Complete UC Solution

What You Need To Know

White Paper
White Paper
Case Study
How Star2Star Can Revolutionize A Contact Center

Case Study: Select Care & Medigap 360

Case Study
Case Study
How A Diocese With Schools Saved Money With Star2Star

Case Study: The Diocese of San Bernardino

Case Study
Case Study
How Star2Star Was The Right Fit For A Large, Distributed Enterprise

Case Study: Large National Retail Chain

Case Study
Case Study
Multi-Location Savings With Line Pooling

Multiple Locations = Multiple Challenges Businesses with multiple locations face extra challenges staying connected, especially if those ...

White Paper
White Paper